E-Z Movers

1-) The job was subcontracted to a different moving company without my consent and discussion. The persons who came to pick up items did not introduced correctly. I had a contract with E-Z Movers, they were supposed to pick up my items between 08/22 to 08/24. However on Friday 08/23 on my call, they informed me that can not make it on Saturday and would be able to pick up the items next week. However I was flying to GA on 08/26 2am. The contact person told me that he will call back after discussing with his management. On my call in the evening they told me that they will pick up the items on Sunday 08/25. They did not inform me that the job has been subcontracted. When the movers came to my house for the pickup, they introduced as E-Z Movers. After they picked up all the items, gave me new bill and asked for full payment. The invoice was from Southern Van lines. Then upon my asking, I was told that they got the job and I need to pay them in full. They also added Fuel Charges and Material charges for approx of $400/- (a little less). Upon some argument, I gave them $400/- so that I get sometime and talk to E-Z Movers about it.

2-) Incorrect contact (sub contractor) was provided. The invoice I got after the pickup had incorrect contact info of Southern VanLines. Later I found out that the moving was done by Sunshine (something, don't have the full company details as I was never told).

3-) Payment Terms were violated. Per my contract with E-Z movers. I had to pay 25% initially which I did, then 75% via credit card on pickup and remaining in cash on delivery. After the pickup, I was asked to pay in full in cash. Upon argument I paid $400 in cash as that was my last day and wanted to talk to E-Z Mover about the situation.

4-) Unauthorized / discussed charges. I was charged approx $400 for fuel surcharge and materials (187.12 + 100.50 to be exact). They hold up items and asked me to pay first the full amount including the disputed ones. I called E-Z Movers on 08/30 and emailed them about the situation. I was asked to pay the amount and get my items. E-Z Movers agreed to reimbursed the unauthorized charges. I paid the remaining amount and got my items on 09/07

5-) Items and property (delivery) was damaged. The items were handled very unprofessionally and lot of them were damaged significantly. The property was damaged too. The delivery driver told me that he does not work for the company and don't care about any company.

6-) Delay and No-response on claim from E-Z Movers and/or their partner. The claim for damages and reimbursement of unauthorized charges were submitted on 09/10 (or so) but did not receive any update and proper response.

Move size: Partial Move Service cost: $2100

This was my second cross country move, and so I was shocked and appalled by my experience with E-Z Movers. They had nearly $700 in hidden fees (the mandatory "shuttle service" which nearly doubled the cost of the move even though I was told on both pick up and delivery that it was optional). Shame on me! When I told the driver upon delivery that I hadn't expected the other charges, he nearly ran me over with the dolly and said he was going to leave and dump my things in the street if I didn't pay. When I called the company, they kept throwing me to voicemail and, when I finally did talk to a woman, she was extremely rude and didn't lift a finger to be helpful. Do yourself a favor and pick another moving company that won't take advantage of you.

Move size: Studio Service cost: $1700

This company should seriously be shut down. I have moved across the country multiple times and never have I had such a horrible move than the one by E-Z. My customer representative actually threatened me on the moving day with having the team leave, because I told him that there was no street parking we had a loading dock. He told me I was an idiot and there was no loading dock. He was most assuredly wrong. Then they came to deliver my furniture on a completely different day than what they said. I was informed that I had to make it happen or else they would take my things. To make matters worse, I wasn’t ready to take possession of my property but they made me sign a document stating that it all arrived fine. I felt very bullied into signing. The Company is run by a bunch of thugs. In addition you have to pay cash for when they arrive. If you don’t have cash they will take your things. They do not take any sort of credit cards. The bottom line is one of my piece of furniture was destroyed in the move. One of my televisions was shattered. And I cannot find the sound bar for my other television. They actually stole things from me. Of course, they are not going to do anything about this. Whatever you do do not work with this company.

Move size: 1 Bedroom Home Service cost: $4000